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tonka 6:52 Wed May 20
West Ham ticket information 2019/2020 - Credit or Refund
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YOUR UPDATE FROM WEST HAM UNITED
Dear Blah,
First and most importantly, on behalf of everyone at West Ham United, I hope you and your family are staying safe and well at this difficult time.
I am writing to update you ahead of the expected confirmation that the remaining fixtures in the 2019-20 Premier League season are likely to be played without fans in attendance.
You, the West Ham United fans, are the lifeblood of the Club and we share your disappointment now that it looks likely that you will not be able to give your loyal and passionate backing to the team in person at London Stadium, but we know you will be with us every step of the way supporting the Hammers from home.
We would like to reassure you that all Hammers fans, in the event this is confirmed, will be firmly at the heart of our thinking to ensure you remain central to the action and that our players still feel your passionate support.
We know each supporter will have different circumstances and factors to consider and the Club is committed to ensuring that your personal situation and requirements are treated with the utmost care and attention. We will work with you to find a solution for you to continue following the Club in the way you wish.
SEASON TICKETS 2019-20
With the wide acknowledgment that our final five home fixtures of the 2019-20 campaign will most likely be played without supporters present, the Club can confirm that you, as a valued Season Ticket Holder, will be credited the pro-rata value of the remaining five home matches, which can be used to reduce the cost of your 2020-21 Season Ticket, or receive a refund. The same will apply for Women’s Super League Season Ticket Holders.
Opting to take a credit will be an easy and convenient way for you to guarantee your seat for next season and in doing so also lock in a price freeze for your 2020-21 Season Ticket*, as well as, of course, helping to support your Club through these testing times.
Additionally, Club Cash balances will be extended to 31 July 2021, so you can credit this against your 2020-21 renewal safe in the knowledge that funds will be held securely and will be used only upon your confirmation when the 2020-21 renewal process is opened.
SEASON TICKETS 2020-21
The Club will work with our fans in these times to support any Season Ticket Holders who wish to retain their seats in the event of a change of circumstances. The Club will contact supporters directly at the appropriate time with further information.
MATCH TICKETS
West Ham United can confirm that a credit will be issued to the value of each match ticket purchased for any outstanding Premier League home fixture in the 2019-20 campaign, with the option to use that credit for any future match, including the equivalent seat for the corresponding fixture in the 2020-21 season if played in front of fans, or a refund. The same will apply for any away tickets purchased for Premier League fixtures or any remaining home Women’s Super League fixtures.
FURTHER UPDATES
As soon as it is confirmed by the Premier League that the remaining fixtures are to be played without supporters present, the Club will again personally contact fans by email regarding the process for credits and refunds to be administered when our Ticket Office team will be on hand to personally answer any questions supporters may have following the receipt of their communications.
West Ham United would like to thank you for your loyal support, patience and understanding during these times.
We would also like to reiterate our sincere thanks to the selfless NHS staff for their tireless devotion and key workers around the country who have provided vital services during this time.
Please stay safe and well, and we look forward to welcoming you back to London Stadium as soon as possible.
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Replies - In Chronological Order ( Show Newest Messages First)
bill green
6:54 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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yeah just got that - fair enough i think
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Iron Duke
6:55 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Wankers
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VickyPkVillageIdiot
7:00 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Well done the club.
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BigLump
7:01 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Well, fair enough.
Giving option of full refund or transfer of credit.
Cant say they had a lot of choice given precedent from other clubs.
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claretandbluedagger
7:02 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Seems fair enough. I wonder if it will be a simple calculation for STs (i.e. refund/credit just over 25% of the ticket), or will they work it out as these "categories" meaning that it'll be less than that as four of the five games would probably have been lower categories.
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stepney hammer
7:02 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Take the credit or have your price hiked.
Also you might lose your seat if you take the refund? Wasn't clear but said something in there about guaranteeing your seat if you take the credit option.
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pass the dutchy
7:06 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Hold up what happens if we go down. The ticket needs a further reduction in price at the point surely.
Just saying like.
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Ritchie9
7:09 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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pass the dutchy 7:06 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
Hold up what happens if we go down. The ticket needs a further reduction in price at the point surely.
Just saying like.
Do be silly, 19 home games in the prem, 23 in the championship, you'll be lucky if they didn't put them up.
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ornchurch ammer
7:14 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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They've always used the more games excuse in the past for season tickets in the Championship in the past so cant see it changing this time.
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BigLump
7:14 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Think you need to treat it as two separate options:
will be credited the pro-rata value of the remaining five home matches....
Therefore whatever you paid, you'll get a refund of 5/19 of the total you paid for the season.
or
Take that amount as cash in value into next season, whenever it starts up again.
Tricky part is that next seasons first game that can be attended likely to be Xmas - so they'll need to work out a season ticket price based on X fixtures. The frozen price would have to be based on a pro-rata figure again anyway?
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BigLump
7:15 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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We wont be in the Championship next season so you can keep your knickers dry for now.
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pass the dutchy
7:17 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Biglump.
Good point that. At this rate we might only get ten games next season. Might as well play at home Boxing Day and pretend the Westfield ban isn’t there.
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Chinkey Weasel
7:19 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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GSB OUT campaign firmly forgotten then. The renewal flockers that just keep on giving their money to those cunts. Nothing is going to change
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Johnson
7:23 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Threatening those who take a cash refund with a price rise.
Classy as always from the FANS LIKE US
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AKA ERNIE
7:27 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Fair enough from the cunts
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VickyPkVillageIdiot
7:30 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Johnson 7:23 Wed May 20
They're trying to run a business, conehead.
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Johnson
7:33 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Any reason why you've not gone on the thread in your name despite being very busy a lot of other threads.
Wouldn't be because you don't want to draw attention to you being a former poster back again would it?
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Sven Roeder
9:15 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Article in the Evening Standard says Spurs are offering a refund.
The statement in the article states they are offering a pro rata credit which can be applied against your 2020/21 season ticket
No mention of a cash refund
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chav_corner
9:19 Wed May 20
Re: West Ham ticket information 2019/2020 - Credit or Refund
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Season Ticket/Match Ticket Refunds.
Hammers United Committee thanks Mr Sullivan for his reply explaining the club’s position.
On behalf of our members we welcome the club’s announcement sent to season ticket holders this afternoon.-Some members have requested we write seeking further clarification and a letter will be forwarded accordingly.
Thank You,
Hammers United Committee.
www.hammersunited.com
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Rossal
11:44 Thu May 21
Re: West Ham ticket information 2019/2020 - Credit or Refund
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another shit show from West Ham
So if you dont put the money towards credit your season ticket could go up? Theyve got some nerve charging more after the shit we've been served up this season
Theres a long statement, which leaves quite abit of confusion and includes alot of waffle
prime West Ham, well done Brady
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